Public administration in Uzbekistan is moving away from manual procedures, embracing technology to deliver state services that are faster, clearer and easier to use, improving access for both citizens and businesses.
Uzbekistan has emerged as one of the world’s fastest-rising digital nations, leaping 24 places in the UN E-Government Development Index since 2018. Now ranked 63rd globally (from 87th place six years ago), the country has officially entered the "Very High" development category. This is a milestone fueled by the "Digital Uzbekistan - 2030" strategy. By prioritizing citizen-centric services and a business-friendly digital ecosystem, the country is rapidly cementing its status as a premier regional IT hub.
A unified digital gateway for public services
At the core of Uzbekistan’s digital government infrastructure is the unified electronic government services portal, My.gov.uz.
The platform serves as a single gateway through which citizens and businesses can access a wide range of public services online.
Digital services range from obtaining certificates and submitting applications to registering businesses, applying for permits, and interacting with multiple government agencies without the need for in-person visits.
Today, more than 760 services are available through this portal, while its mobile application offers over 540 services.
In the first half of 2025 alone, more than 16 million services were delivered through the platform.
This scale has been made possible by the integration of over 200 government information systems and platforms, as well as a unified billing system that simplifies payments and transactions.
The shift to electronic document circulation has significantly reduced administrative burdens, saving citizens and businesses an estimated €1.64 million annually.
Technology and AI for service delivery
Behind the operation of many of Uzbekistan’s e-government platforms is Uzinfocom JSC, the national IT integrator responsible for developing and maintaining key digital government solutions.
Khurshid Kodirov, head of the International Export and Tender Department at Uzinfocom JSC, explains to Euronews that electronic government services in Uzbekistan have been developing intensively over the past six to seven years.
“As an IT company, Uzinfocom develops artificial intelligence solutions that are integrated directly into the electronic government system to improve how services are delivered to people and businesses,” Kodirov said.
One of the most notable innovations is the MyID biometric identification system, which uses facial recognition technology to securely identify users and provide access to government services online.
Uzinfocom has also rolled out Mukhlisa, an AI-powered virtual assistant embedded in the e-government ecosystem.
“If a user requests a service, such as obtaining a marriage certificate, the system automatically completes all required steps within the portal and delivers the result without the user needing to navigate multiple pages or forms,” Kodirov explained.
The “Green Corridor” for business
Alongside the expansion of online platforms, Public Services Centers remain a key pillar of service delivery, particularly for citizens who prefer face-to-face support or require assistance with more complex administrative procedures.
Today, more than 500 services are delivered through Public Services Centers. Among the most frequently requested are the issuance of electronic digital signatures, online applications for preschool enrollment, and residence certificates.
“The adoption of the Law on Electronic Government created the legal foundation for delivering public services through integrated inter-agency systems,” said Jaloliddin Kholmurodov, Head of the Chilonzor District Justice Department. “This has enabled state bodies to provide services in a more transparent and efficient manner using information and communication technologies.”
Special emphasis has been placed on supporting entrepreneurs through a dedicated ‘green corridor’ for business registration. Services are categorized by complexity and processing time, allowing experienced staff to handle business-related applications more efficiently.
“Previously, registering a business could take much longer,” Kholmurodov noted. “Now, the process can be completed in 10 to 15 minutes. Entrepreneurs can also
request electronic notifications to open bank accounts at their preferred banks without additional visits.”
Government strategy and institutional reform
The Ministry of Digital Technologies plays a central role in shaping the strategic direction of Uzbekistan’s e-government reforms.
Nurshod Nurkulov, Head of the Division for Digitalization of Government Bodies and Industries in the Ministry of Digital Technologies, noted that current efforts are focused on making digital government services more automated, business-oriented, and expert-ready.
“We are expanding digital services for both citizens and businesses,” Nurshod Nurkulov said. “By 2026, we plan to launch a standard business reporting system that will automatically pull data from existing government systems, minimizing manual input and increasing efficiency.”
As a result of reforms initiated since 2017, more than 130 types of documents have been eliminated from requirements for citizens. Instead of requesting paperwork, government agencies now retrieve the necessary data directly from integrated electronic systems.
“All of these initiatives align with the country’s long-term goals under the Uzbekistan 2030 Strategy, which includes expanding IT exports to $5 billion and training over 300,000 IT specialists by 2030,” said Nurkulov.
Business experience: Digital services in practice
For businesses, the impact of e-government reforms is increasingly visible in day-to-day operations. Diyora Daminova, founder of the communication agency Blink, shared her experience using digital government platforms since establishing her company.
“When we registered our business, we used the single window services and platforms like My.gov and Soliq,” Daminova said. “It significantly simplified our document flow and online operations.”
According to Daminova, digital services are now an integral part of her company’s daily work, particularly in accounting, contract management, and tax-related processes.
“These services are easy to use and very necessary in today’s digital environment,” she noted. “New opportunities appear constantly, and I use these platforms not only as a business owner, but also for personal needs.”
Looking ahead: Toward 100 per cent online services
Uzbekistan’s ambitions for digital government extend well beyond current achievements.
Recently, the President of the country announced a new package of measures aimed at achieving "Zero Bureaucracy" by 2030.
This involves mass digitization of archives, expanding proactive services, and robust investments in infrastructure, including 20 new data centers, a national cloud platform, and AI training for five million students, teachers, and civil servants.
The national goal is to make 100 per cent of public services available online by 2030 and to rank among the top 30 countries globally in e-government.
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