Meet the people on the frontlines of the coronavirus pandemic

Nadia at work in a nursing home in France
Nadia at work in a nursing home in France Copyright Nadia
By Natalia Liubchenkova
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"Every day is filled with distress," says retirement home worker, Nadia. What's it like to be on the frontlines of the coronavirus pandemic? We asked some of you, and here's what you told us.

While most people around the world have been told to stay home, there are those who have to keep going to work, and risk their health every day in order to do their jobs. There are also others who cannot afford to stop working. These are people who ensure our hospitals, grocery stores, and other essential services remain open, and the most vulnerable among us are cared for.


We met some of our readers and their friends and loved ones who remain on the frontlines of the fight against coronavirus, and asked them what challenges they face and what helps them to get through the day. Some of them have requested that only their first names be used.

Here are their stories.

Nina Denoyel, Nurse, France

"I keep working as it's important for me to feel useful. Today I feel more useful than ever," says Nina Denoyel, 25, who is a nurse from France. Her job takes her to hospitals, clinics, paramedical and social medical centres in and around Lyon.

Nina Denoyel
Nina Denoyel at workNina Denoyel

"Despite the risks, it's what I do best. But the stress is everywhere, all the time, in all its forms. The hardest part is to think that I might bring the danger home, where my partner is quarantined."

"I don't know how long I will keep going. But as long as I am not sick, or too exhausted, I will continue to work."

Thibault, Psychiatric intern, France

Thibault is an intern in the psychiatry department at a French hospital. He has kept a diary for Euronews since the beginning of March.

Saiora Boltabaieva
Thibault before heading to workSaiora Boltabaieva

"No masks to protect against coronavirus were being worn in the hospital for the first half of March, as no new pandemic-related rules had yet been established," he remembers.

Thibault was the first person in his department to start wearing a mask, which later became mandatory for all his coworkers. A system of checks for COVID-19 symptoms was established in the middle of March, with patients having to be assessed by a general practitioner in an airlock before they could access the psychiatric services Thibault and his colleagues provide.

Now Thibault works remotely. He and his colleagues take care of requests from patients coming via a website, and direct them to psychiatrists who also work from home. A number of problems have been solved over time to help this process work, including getting access to patients' files, which was essential, he explains.

"I feel quite good about the work I've been doing since then," he says.

Dr Amanda Klukowski, Emergency physician, USA

Amanda works as a night doctor in the Washington DC area, Virginia. She says she has been through all the phases of grieving since the beginning of this pandemic.

Amanda Klukowski
Amanda Klukowski at workAmanda Klukowski

"First there was denial, thinking that COVID-19 couldn’t be worse than the flu, then anger about the lack of protective equipment and anxiety over how to protect my family. These feelings were then followed by sadness, as I started to witness the severity of the illness. Finally, I felt acceptance, as this is what God has trained me to do," she says.

Amanda has rediscovered her passion for her profession during the COVID-19 pandemic. She says she is thankful to be an emergency room physician serving the community. She also feels gratitude to all her colleagues and friends in the medical profession, as well as those close to her for the support which they provide.

Iryna Bezzubenko, Flight attendant, Ukraine

Iryna flies with the Ukrainian airline SkyUp!. She and her colleagues are operating flights to bring Ukrainian citizens home after the borders were closed.

Iryna Bezzubenko
SkyUp Airlines cabin crew before a special flight to bring stranded Ukrainian citizens home. Berlin, GermanyIryna Bezzubenko

"Our passengers feel our smile even through the masks during this tense time. It feels very nice. Our team is trying to take care of the passengers' comfort despite the circumstances,' Iryna says.

Iryna says the crew tries to keep a positive attitude. They believe they are doing something worthy by reuniting people with their families, even though it involves health risks.


Nadia, Retirement home worker, France

Nadia, 52, is a mother of 3 and a grandmother of 5. She is responsible for the laundry service in a retirement home in France. Five inhabitants of this particular home have died. Some employees have tested positive and many others chose not to come to work to keep their families safe. "Every day is filled with distress now," she says, "that's what is the most exhausting".

Nadia wears protection at work in a nursing home in FranceNadia

'We are very worried for the inhabitants, who now feel isolated as their families cannot visit," she says, and adds that staff are working to maintain family connections via video conferencing.

To protect themselves, Nadia and her colleagues had been covering their hair, and layering their clothing, besides having masks on. They've been given better uniforms since March 30.

Nadia at work in a nursing home in FranceNadia

Euguene Savvateyev, Journalist, Ukraine

Radio presenter Euguene Savvateyev, 30, volunteers to distribute food among Kyiv's homeless. He and his wife Olga Makar are active in the 'Youth for peace movement' of the Community of Sant'Egidio (a Catholic social service organisation).

Olga Makar
Sandwich preparation for Kyiv's homelessOlga Makar
Eugene Savvateev
Journalist Eugene Savvateev shares food with one of many homeless people in Kyiv, UkraineEugene Savvateev

"These times are very difficult for homeless people. The railway stations are closed, the paid recycling spots are closed too. There is nobody to ask for donations. The hunger scares people as much as loneliness," Olga says.


"No help is too small," she continues. "Some bring 200-300 portions of food to the station. Others prepare 5 sandwiches and give them out on the way to the store."

Jordi Díaz, Chemical plant mechanic, Spain

Jordi from kept working during the first weeks of Spain's total lockdown, commuting 50 km each day to and from his job.

Jordi Díaz Morante
Jordi Díaz Morante at work in a Spanish chemical plantJordi Díaz Morante

He had a letter from work that allowed him to travel, because remote work was not possible in his case. While on the job, it is mandatory to disinfect hands and use masks and gloves. It is also obligatory to keep a distance of at least 1.5 metres from other colleagues.

At home, Jordi says he only goes out to walk his dog for 15 minutes.

He had planned to keep working as long as suppliers and customers were open for business,. At the end of March, however, the factory was shut down. Now, Jordi is out of work.

Helena Llibre llonch, pharmacist

Helena Llibre's job is in Catalonia, Spain. "We have to be open during the crisis because we are a health centre, and people come here to get their medicine. We serve patients while wearing protection like gloves and masks to stop both ourselves and them from being infected," she told Euronews.

Helena Llibre
Helena Llibre at workHelena Llibre

"We are worried about being infected and also about infecting our families. Anyhow we know its our job and we have to do it," she added.

Hilda Younessian, Delivery person, Germany

Hilda Younessian started in her job job few years ago, to help finance her home, and care for her special needs son. It gives her a flexible schedule, and also helps her pay her bills and her tuition.

Ardalan Ansari
Hilda Younessian at the beginning of her shiftArdalan Ansari

"During the strange days of the pandemic, I am still happy I can do this, despite the risks. Those smiles and kind faces are very important," Hilda says, referring to her clients.

"I do protect myself. I keep a distance from colleagues, disinfect the car, wear masks and gloves. I put packages on doorsteps, ring the doorbell and distance myself. Clients have to lift their own packages now. They are still kind to me and sometimes seem even kinder than usual."

Georgiy Pevtsov, Musician, France

Every evening, since the beginning of the lockdown in Lyon, France, Georgiy Pevtsov goes around his neighbourhood and plays his bagpipe.

Natalia Liubchenkova/Euronews
Georgiy Pevtsov plays a bagpipe around his district in Lyon, FranceNatalia Liubchenkova/Euronews

"I need to practice and this way I can help keep the neighbourhood a bit more lively," he says. Sometimes he will even put on a traditional bagpiper's traditional. Georgiy says he chooses new tunes each day so his neighbours don't get bored.

Since the lockdown began in France on March 16, people have been throwing their windows open at 8pm every day to clap for health professionals and others working on frontlines of the coronavirus crisis. Georgiy adds his music music to that applause.

Jaap Arriens, Journalist, and Suresh Goyal, Restaurateur, Poland

Jaap lives and works in Warsaw, Poland as a photographer and videographer. As many other journalists during this time, his work is on the frontlines of the pandemic.

Magdalena Chodownik
Jaap Arriens at workMagdalena Chodownik

"Any journalist working in these risky circumstances can take as many precautions as he or she likes," he says. "However you also depend on the vigilance of the people you meet when covering events. Being in close proximity to them brings both known and unknown risks. You don’t know who is infected and who isn’t."

Jaap thinks that despite the obvious risks, journalists need to keep the public informed. Access to accurate information is especially important in Central and Eastern Europe, where most people do not trust governments to be transparent, he adds.

On a recent assignment, Jaap filmed restaurant owner Suresh Goyal. His restaurant delivers free food to Warsaw's hospitals for health workers treating COVID-19 patients.

Magdalena Chodownik
Jaap Arriens and Suresh GoyaMagdalena Chodownik

Lyubov Berdnyk, Supermarket staff, Ukraine

Lyubov works in the dairy section of a supermarket in a residential area of Kyiv. "It's very unusual to work in masks and gloves. We can't go out on the shop floor without protection," she says. "There is constant supervision. Work surfaces are now more regularly washed with some new chemicals."

Lyubov Berdnyk
Lyubov Berdnyk at home after work.Lyubov Berdnyk

"It's scary to see clients in masks, sometimes even children are wearing them. You don't know if the person behind is ill or not." she adds.

She also says a lot of people are buying up most products even tough prices have been rising. "There's a big rush."

Adina Agakishieva, Pastry chef, Czech Republic

Adina is the chief pastry chef at a French dessert shop in Prague. Face masks in public are now mandatory in the Czech Republic. She says her employer is giving away free masks to customers.

Adina Agakishieva
Adina Agakishieva with masks and deliveries next to her dessert shopAdina Agakishieva
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