Speaking to Euronews in Dubai at the World Governments Summit, Mohit Joshi, CEO of Tech Mahindra outlined the impact of AI on their clients, the narrative around ai today and the potential of the historic free trade agreement between the UK and India.
Artificial intelligence (AI) is transforming industries at an unprecedented pace, and IT leaders are racing to scale innovation and build the next generation of digital infrastructure. Tech Mahindra is among the companies in the AI transformation race.
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The IT services and consulting company launched in the late 1980’s under the name Mahindra British Telecom as a joint venture between the Mahindra Group and British Telecom Group.
Fast forward 40 years, and the group boasts over 17,000 people locally across Europe, a market representing "between 25 percent to 30 percent of our revenues,"according to CEO Mohit Joshi.
On the sidelines of the World Governments Summit, Joshi spoke about the potential impact of the historic free trade agreement between the United Kingdom and India, describing it as a "win-win."
"Itwill be a strong partnership," he said, emphasising how European companies can be much more confident in utilising talent from India and working with Indian companies.
"There will be a very significant market for farm equipment, for autos, for engineering goods and services in Europe. So I do think it is truly a win-win between two regions that have very similar democratic principles, very similar sort of open society outlooks," he said.
Joshi also highlighted huge growth potential in Gulf Cooperation Council countries, "We do see very significant double-digit growth in this market, really happening across sectors," he said.
During the interview, Joshi reflected on an MIT study released in 2025 highlighting the realities of AI implementation. The study revealed 95 percent of enterprise generative AI pilots failed to deliver measurable return on investment.
For Joshi, the results are down to use cases, data quality and risk around expanding into production.
**"**A number of pilots have failed because there was never a use case for expanding them into production. People are much more nervous about moving things into production,’" he said.
Joshi added, "When they move into production, they have to make sure the data quality is in place. They have to make sure the cybersecurity is in place, that guardrails are in place so that there is no issue of bias or model drift."
Joshi also mentioned the narrative around AI needs to change, from job loss to enablement.
"A lot of the narrative has been around job losses. I feel that the narrative is widely overstated," he said.
I feel that for our industry, which is really at the cutting edge of AI, this will provide an important tailwind because large companies will spend much more on technology_._ Every single technology shift has meant job creation," he said.
Most of the use cases over the past year have been in the shape of transforming customer experience,but going forward,use cases will be much more revenue-focused, according to Joshi.
"How do we get AI to drive greater revenue development for businesses?" he said.
