Now playing Next Europe News EU starts legal action over cancelled flights compensation The European Commission says too many passengers whose flights were cancelled amid the COVID-19 pandemic have not been refunded on time or have been offered only vouchers, in violation of EU rules. 03/07/2020
Now playing Next world news COVID-19: Air France-KLM expands refund policy for cancelled flights The French-Dutch carrier says all passengers whose flights are cancelled amid the pandemic are eligible for refunds, regardless of the date. 12/06/2020
Now playing Next world news 'Consumers are not banks': EU states told to do more on flight refunds "Of course the airlines have a cash flow crisis, but it’s probably nothing compared to the cash flow crisis being faced by many households," one of the authors of the EU’s air passenger rights law tells Euronews. 13/05/2020
Now playing Next View The broken airline delay compensation scheme needs fixing to benefit airlines and passengers ǀ View The EU passenger compensation scheme is broken. The mechanics of the program are not working today for airlines or passengers. That is because there is no uniform arbiter for when passengers are due compensation, and no streamlined process for either passengers or airlines to settle up. 13/02/2020
Now playing Next world news Group aims to make airlines give greater compensation A passenger rights expert talks to euronews about why just refunding the price of a canceled flight ticket is not good enough 10/08/2018
Now playing Next Portugal Passenger taken off plane for 'horror' smell dies A passenger who was taken off a plane because of his 'horror' stench earlier this month has died due to necrosis. 01/06/2018
Now playing Next United Kingdom Disruption continues at British Airways London Heathrow Airport says there are still some disruptions to British Airways flights following a global computer system failure at the 29/05/2017
Now playing Next USA United Airlines and ejected passenger reach a settlement United Airlines and the passenger violently dragged off a plane reach a settlement for an undisclosed sum, as the company seeks to contain the fallout from the incident. 28/04/2017
Now playing Next world news Rights for EU passengers Airlines overbook their flights, so what are your rights if you get affected in Europe? 18/04/2017
Now playing Next Business United boss calls passenger dragging incident 'a watershed moment' United Airlines assures investors it will rebound from the PR disaster of a passenger being violently dragged from his seat on an overbooked plane. 18/04/2017
Now playing Next USA Delta Airlines flights resume Computer systems crashed earlier on Monday, leaving planes grounded and passengers stranded at airports around the globe. 08/08/2016
Now playing Next Belgium Walloon rail strike halts trains in Belgium and beyond Rail workers in Brussels and southern Belgium are carrying out a 48-hour strike which disrupting connections as far away as London and Paris. Both 06/01/2016
Now playing Next My Europe Series New EU passenger rights In this edition of U-talk, Ioannis, who is from Athens asks: “I am planning to travel through several EU countries this summer, mostly by coach and 20/06/2013
Now playing Next My Europe Series Air passenger rights in the EU Question from Laurent in Paris: “I was supposed to fly from Paris to Sofia, but on my arrival at the airport I was informed that my flight was 15/02/2013
Now playing Next My Europe Series Compensation when denied the right to fly In this edition of U-talk, Päivi from Madrid asked: “I flew from Madrid to Helsinki via Berlin. I was denied boarding in Berlin because, apparently 20/07/2012
Now playing Next My Europe Series Rights for disabled flight passengers On this edition of U talk Peter from London was wondering about the rights of disabled passengers who are taking flights in Europe, he 15/06/2012
Now playing Next My Europe Series Flight cancellations: Passengers' rights With summer all but upon us u-talk thought it was time to tackle the thorny subject of flyer’s rights. “Hello, my name is Arik, I was supposed to 01/06/2012
Now playing Next My Europe Series Airline companies and lost luggage In this edition of Utalk, Luca from Milan asks: “For the Easter break, I went to London from Milan. When I arrived at the airport in London, the 25/05/2012
Now playing Next My Europe Series Reporter's afterthought As well as body scanners, Americans hit with “enhanced” pat downs Full-body scanners have also been causing a storm in the USA, where hundreds of 02/04/2012
