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Travel News

Expedia and Lastminute.com pledge faster refunds for cancelled flights

Many travellers experience long delays for cancelled flights booked through third parties like online travel booking platforms.

Travel News

Ryanair will soon allow passengers to bring a bigger free cabin bag

Ryanair has said it will bring in the new free cabin baggage allowance “over the coming weeks”.

Travel News

EU votes to make hand luggage for air passengers free of charge

Airlines will not be allowed to charge passengers any additional fees for carrying hand luggage on board.

Europe News

MEPs propose two pieces of free hand luggage when travelling by plane

The European Parliament's Committee on Transport proposes free hand luggage with size limits on flights. Airlines argue it limits passenger choice.

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Europe News

EU countries green light charges for cabin baggage

EU countries adopted their own position on long-waited updated rules for air passengers on Thursday, though provisions on cabin baggage remain controversial.

Europe News

Exclusive: EU countries to mull charging for cabin baggage

Proposals to charge for cabin baggage and revise the standard for obtaining compensation in the event of delays are on the agenda when the 27 EU ambassadors meet in Brussels on Wednesday.

Travel News

Consumer groups file complaint against ‘abusive’ hand luggage charges

The consumer groups argue that the fees for hand luggage contravene a ruling from more than a decade ago by the European Court of Justice.

Travel News

Antarctica cruise passengers stage hunger strike over cancelled trip

The SH Diana is now inching towards its next departure port at 11km/h.

Travel News

Passenger rights: Can you say no to being weighed by an airline?

Finnair says their voluntary weigh-in policy is improving flight safety.

USA

All Boeing 737 Max grounded after plane window blowout midflight

Boeing faces new scrutiny about the safety of its best-selling plane.

Travel News

Could airlines be forced to stop charging for carry-on bags?

With various different hand luggage standards across airlines, it can be difficult to avoid hidden fees.

Markets

Overbooked flights: How airlines make money

Almost all flights are overbooked. Overselling tickets is legal, and the industry argues that passengers benefit from that practice.

Travel News

EasyJet's chief operating officer resigns: Will flights be affected?

The airline says it remains "absolutely focused" on daily operations after staff shortages forced it to cut thousands of flights this summer.

Travel News

Heathrow passengers kick up a stink over mountains of smelly luggage

It is unknown whether it is holidaymakers' dirty laundry or smelly souvenirs that are causing the smell.

Travel News

Plane forced to do a u-turn over Ireland as pilot unqualified to fly

The mistake was described as a “rostering error” by an airline spokesperson, as the flight was forced to do a u-turn over Ireland.

Travel News

Which airlines are committing to help passengers get compensation?

Sixteen major airlines have committed to improving compensation rights for passengers whose flights were cancelled due to the pandemic.

Europe News

EU starts legal action over cancelled flights compensation

The European Commission says too many passengers whose flights were cancelled amid the COVID-19 pandemic have not been refunded on time or have been offered only vouchers, in violation of EU rules.

World News

COVID-19: Air France-KLM expands refund policy for cancelled flights

The French-Dutch carrier says all passengers whose flights are cancelled amid the pandemic are eligible for refunds, regardless of the date.

World News

'Consumers are not banks': EU states told to do more on flight refunds

"Of course the airlines have a cash flow crisis, but it’s probably nothing compared to the cash flow crisis being faced by many households," one of the authors of the EU’s air passenger rights law tells Euronews.

World News

Euroviews. The broken airline delay compensation scheme needs fixing to benefit airlines and passengers ǀ View

The EU passenger compensation scheme is broken. The mechanics of the program are not working today for airlines or passengers. That is because there is no uniform arbiter for when passengers are due compensation, and no streamlined process for either passengers or airlines to settle up.