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SOLVIT: the go-to service when public authorities don't play by the rules

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SOLVIT: the go-to service when public authorities don't play by the rules


SOLVIT is a European problem-solving tool that can help entrepreneurs and citizens assert their rights in problem situations arising from incorrect applications of EU legislation.

  • Many people and businesses face administrative obstacles in other EU countries because some public authorities do not comply with the EU law.
  • SOLVIT is an EU service provided in each EU country + in Norway, Iceland and Liechtenstein. It aims to help people solve their problems when moving or doing business across the EU.
  • SOLVIT is accessible to all EU citizens and businesses in any EU language and is free of charge. It aims to find solutions within 10 weeks.
  • Thanks to SOLVIT, a Swedish company True Heading AB was able to get data from a Polish authority that had previously refused to provide them with. These hydrographical data for navigation are necessary for the company’s business.
  • SOLVIT has solved more than 11,000 cases since its creation in 2002.

Useful links

Lena Nordquist, the service’s coordinator in Sweden, says it can help in a wide range of ways where authorities are not adhering to their obligations under EU law: “SOLVIT is a free problem solving tool for the internal market, that can help businesses and citizens when they encounter cross border problems caused by public authorities that are not acting in line with EU law… It’s an informal function which means that we try to find solutions in dialogue with the authorities concerned.”

One such company to have successfully availed of SOLVIT is True Heading AB. This Swedish application for marine navigation is one of the most downloaded in Europe. It works with digital maps which, as required by European law, they must get from the various official European sources.

Troubled waters

However, in practice, some countries such as Poland have declined to make the data available. To resolve the situation, the company turned to its own contacts, but without success, as founder Anders Bergström explains: “Despite all our efforts, we did not succeed. So we contacted SOLVIT, as we understood, they had the power, the network to solve the case for us. And finally they did it!”

Within weeks, SOLVIT teams had opened access to the data; a timely boost for marketing the app which today has some 65,000 users.

“It really helped us to boost the commercialisation process, says Bergström. And getting this data was important for us. Since today, Seepilot represents half of our turnover.”

His collaboration with SOLVIT isn’t over as Anders also has problems accessing Portuguese, Spanish and Greek data.

Playing by the rules

True Heading’s case is just one example of SOLVIT’s work; there are several other areas, though with certain limitations:

It can also be for :cases on professional qualification, product requirements, VAT refunds. But, what we cannot do is to handle a conflict between companies,” says Lena Nordquist. “It has to be a complaint against a public authority, it has to have a cross-border element, and it has to concern EU law.”

Since its launch in 2002, Solvit has resolved more than 85% of the 14,000 cases it’s dealt with.

SOLVIT is easily accessible for potential users: “Just go to our website and register on line, says Nordquist. “All you have to include are the facts of the case and any relevant documentation…You can use your own language. And if your case is ‘solvitable’, we will try to find a solution within ten weeks.”

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