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Consumer Protection

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Consumer authorities warn Meta over misleading 'pay or consent' switch

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Italy delivers €10 million fine to Amazon over 'unfair' practices

Authorities say the firm's pre-ticking site design limits the freedom of choice for consumers.

24/04/2024

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Euroviews. Digital Product Passports: What are they? And how do they impact you?

Consumers in the EU can feel assured that in a few years, they will have access to a wealth of information that will change how they consider purchasing decisions and contribute to a more sustainable society, Lars Rensing writes.

02/04/2024

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MEPs seek to limit use of carbon offsets for corporate greenwashing

Companies may have to think carefully before pledging to go 'carbon neutral' or reach 'net-zero' greenhouse gas emissions in the coming years as a deal between political groups in the European Parliament suggests the EU could soon introduce tougher restrictions on the use of carbon offsets.

13/02/2024

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EU retail investment inducements ban in jeopardy

Tougher consumer protection rules to encourage households to get into the stock market seem set to founder

28/11/2023

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Qantas accused of selling flights that had already been cancelled

Australia's consumer watchdog has called for record fine against Qantas over cancelled flights.

01/09/2023

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What is greenhushing? The greenwashing tactics to look out for in 2023

Greenhushing, greenshifting, greencrowding: Greenwashing is getting harder to spot. Here are the latest tactics to watch out for.

14/08/2023

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US announces a cybersecurity labeling programme for smart devices

The Cyber Trust initiative was first announced in October following a meeting between White House and tech industry representatives.

18/07/2023

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Consumer groups urge EU countries to urgently investigate AI

As consumer groups call on authorities to urgently investigate generative AI, a new report from a Norwegian consumer organisation described the risks of AI technology.

20/06/2023

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Euroviews. Products should be built to last, not break down prematurely

If consumers can confidently trust the lifespan of their product, they will be more inclined to use them longer and less likely to be swayed into replacing them too soon, Els Bruggeman and Luisa Crisigiovanni write.

05/06/2023

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EU vows to crack down on greenwashing with new rules for labels

Greenwashing has become increasingly popular and sophisticated as the severity of the climate crisis continues to grow.

22/03/2023

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Chemical risk biggest consumer danger from non-food products

The European Commission released its annual study on the Safety Gate system that enables information on measures taken against dangerous non-food products to be circulated rapidly.

13/03/2023

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Euroviews. Are programmes like ChatGPT bringing useful change or unknown chaos?

Are programmes like ChatGPT bringing useful change or unknown chaos?

13/03/2023

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Supermarkets pass extra costs onto consumers, despite smaller products

A recent survey found that 80% of people believe that businesses are taking advantage of inflation to increase their profits.

21/02/2023

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Business Planet

How standards are helping LEGO keep children safe

IN PARTNERSHIP WITH THE EUROPEAN COMMISSION

Business Planet explores how LEGO Group tests the physical properties and cybersecurity issues of its products.

07/02/2023

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'Wave of poverty' expected to hit Brussels in winter, says expert

Rising energy bills are expected to hit the poorest most hard later this year.

08/09/2022

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Belgian consumers struggle as supermarket prices keep rising

Belgium's inflation rose to 10% in June, which makes it difficult for shoppers on a budget to fill their shopping carts when buying groceries.

07/07/2022

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Urgent warning to check your travel insurance for this one clause

As easyJet, Ryanair and BA cancel flights due to strikes, consumer group Which? has some top tips to prevent yourself from being left out of pocket this summer.

05/07/2022

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Spanish government proposes law banning automated customer service

The bill would also do away with long waiting times by forcing companies to answer calls within three minutes and solve outstanding issues within 15 days.

31/05/2022

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Fresh food poisoning complaint filed against food company Buitoni

E. coli is alleged to have been in a range of the producers pizzas.

05/05/2022

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How to avoid being caught out by latest fake WhatsApp profiles scam

Here are some of the best ways to spot a fake WhatsApp account and keep your personal information safe.

28/04/2022