Consumer Protection

The Cyber Trust initiative was first announced in October following a meeting between White House and tech industry representatives.

US announces a cybersecurity labeling programme for smart devices

18/07/2023

The ChatGPT app is seen on an iPhone in New York, 18 May 2023

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As consumer groups call on authorities to urgently investigate generative AI, a new report from a Norwegian consumer organisation described the risks of AI technology.

Consumer groups urge EU countries to urgently investigate AI

20/06/2023

An old rusty washing machine is seen on the dry bed of the Entrepenas reservoir near Madrid, August 2006

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If consumers can confidently trust the lifespan of their product, they will be more inclined to use them longer and less likely to be swayed into replacing them too soon, Els Bruggeman and Luisa Crisigiovanni write.

Euroviews. Products should be built to last, not break down prematurely

05/06/2023

Over 230 environmental labels are currently placed on the European market, with many presenting misleading information.

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Greenwashing has become increasingly popular and sophisticated as the severity of the climate crisis continues to grow.

EU vows to crack down on greenwashing with new rules for labels

22/03/2023

European Commissioner for Justice Didier Reynders on March 13, 2023.

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The European Commission released its annual study on the Safety Gate system that enables information on measures taken against dangerous non-food products to be circulated rapidly.

Chemical risk biggest consumer danger from non-food products

13/03/2023

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Are programmes like ChatGPT bringing useful change or unknown chaos?

Euroviews. Are programmes like ChatGPT bringing useful change or unknown chaos?

13/03/2023

A worker removes expired food in a local supermarket in Brussels.

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A recent survey found that 80% of people believe that businesses are taking advantage of inflation to increase their profits.

Supermarkets pass extra costs onto consumers, despite smaller products

21/02/2023

Setting the standard: How LEGO ensures its toys are child-proof and cybersecure

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Business Planet

How standards are helping LEGO keep children safe

IN PARTNERSHIP WITH THE EUROPEAN COMMISSION

Business Planet explores how LEGO Group tests the physical properties and cybersecurity issues of its products.

07/02/2023

A woman holds a sign reading "The electric companies rob us. The government their accomplice" as she protests the rise in electricity prices in Madrid, Spain, Oct. 6, 2021.

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Rising energy bills are expected to hit the poorest most hard later this year.

'Wave of poverty' expected to hit Brussels in winter, says expert

08/09/2022

For many consumers, a visit to a supermarket in Belgium is becoming almost like a treasure hunt for promotions. Prices of fruit and vegetables are soaring

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Belgium's inflation rose to 10% in June, which makes it difficult for shoppers on a budget to fill their shopping carts when buying groceries.

Belgian consumers struggle as supermarket prices keep rising

07/07/2022

A passenger looks at the flight information board in the departure hall at Arlanda airport, Stockholm, Sweden.

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Travel News

Urgent warning to check your travel insurance for this one clause

As easyJet, Ryanair and BA cancel flights due to strikes, consumer group Which? has some top tips to prevent yourself from being left out of pocket this summer.

05/07/2022

A woman holds a Spanish flag in Madrid on 23 October 2020

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Spain

Spanish government proposes law banning automated customer service

The bill would also do away with long waiting times by forcing companies to answer calls within three minutes and solve outstanding issues within 15 days.

31/05/2022

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E. coli is alleged to have been in a range of the producers pizzas.

Fresh food poisoning complaint filed against food company Buitoni

05/05/2022

Real WhatsApp support agents will never tell users they have to pay to use the chat app

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Here are some of the best ways to spot a fake WhatsApp account and keep your personal information safe.

How to avoid being caught out by latest fake WhatsApp profiles scam

28/04/2022

Google and social media companies could face big fines as UK plans crackdown on online scams

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The UK wants platforms such as Google, Facebook and Twitter to do more to protect users from online scams - or face hefty fines

UK to force Google and social media to crack down on online scams

09/03/2022

Consumers are struggling to keep pace with inflation. These tips will help you cope with rising prices.

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Rising inflation is proving to be a jolt to everyone's spending. It's difficult to know how to make money stretch, but here are some top tips to help.

How to beat inflation: Top tips on living with rising living costs

18/02/2022

Smoke rises from chimneys of the Turow power plant near the town of Bogatynia, Poland.

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The EU must combine people-focused initiatives with climate policy to ensure a fair transition to climate neutrality, argue the heads of the International and European Trade Union Confederations, Sharan Burrow and Luca Visentini.

Euroviews. Social policy will be key to EU's green transition | View

05/01/2022

Logos of Google, Apple, Facebook, Amazon and Microsoft displayed on a mobile phone with an EU flag displayed in the background

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The legislation is intended to make it easier for new players to enter the market more easily.

MEPs aim to curb market dominance of Big Tech in Europe

14/12/2021

A consumer looks at deals online on Cyber Monday, the e-commerce event that follows Black Friday

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