People are at the centre of the approach of the One Stop Future Shop programme – a project that has been running for three years in a district of the Swedish city of Gothenburg with a high immigrant population, where tensions can run high.
Samira Savarani, an adviser at the Innovation & Business Center who works on the programme, said: "We meet them at the beginning of their time in Sweden, because we have realised that for immigrants coming to Sweden it takes nine years to enter the job market. Think of that, nine years to enter the job market.
"It's a disaster, is my point of view. We need to do something and we need to do it fast. These people we are meeting are at the centre of our job. That's the most important thing – to listen, to understand what the person is asking for. You cannot just find [a job] and say: this is good for you. No, the person needs to say what is good for himself."