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Polish watchdog investigating Uber Eats and Glovo

Polish watchdog investigating Uber Eats and Glovo
Polish watchdog investigating Uber Eats and Glovo   -   Copyright  Thomson Reuters 2021
By Reuters

WARSAW -Polish consumer watchdog UOKiK said it was investigating complaints against Glovo and Uber Eats after customers said they had problems with getting money back for cancelled orders or had been made to pay more than they had been initially told.

Uber Eats said it is in contact with the regulator and “is answering all questions which may help resolve the issue”. Glovo did not immediately respond to e-mailed requests for comment.

Uber Eats and Glovo are mobile applications used to order food or shopping from stores with delivery to a given address, whose popularity has risen significantly in recent months.

“We closely monitor the applications practices and consumer complaints … Consumers’ complaints concern, for example, incorrect information about the price…,” the head of UOKiK, Tomasz Chrostny, said in a statement.

Any proceedings could result in a penalty of 10% of annual revenue, UOKiK said.