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TD says U.S. online banking glitch fixed, cites service provider issues

TD says U.S. banking operations hit by 'unexpected technical issue'
TD says U.S. banking operations hit by 'unexpected technical issue'   -   Copyright  Thomson Reuters 2021
By Reuters

By Nichola Saminather

TORONTO -Toronto-Dominion Bank has resolved technical problems caused by issues at a service provider, that affected its U.S. customers and employees on Thursday, the Canadian lender said.

“Customer access to our U.S. online and mobile banking was temporarily disrupted by fiber issues at a service provider that impacted companies across multiple industries,” a spokesperson told Reuters by email. “The issue was quickly identified and resolved.”

Its Canadian banking services were unaffected, the spokesperson said.

TD’s U.S. Twitter account said a technical problem was affecting customers and employees after U.S. customers complained they were unable to access their accounts online or on the mobile app on Thursday.

Customers had also complained about delays to direct deposits, but the bank tweeted that issue had been fixed.