Newsletter Newsletters Events Events Podcasts Videos Africanews
Loader
Advertisement

Coronavirus: Cancelled flights refund refusals slammed as 'completely unacceptable'

Portugal
Portugal Copyright  Armando Franca/Copyright 2019 The Associated Press. All rights reserved
Copyright Armando Franca/Copyright 2019 The Associated Press. All rights reserved
By Tokunbo Salako
Published on
Share this article Comments
Share this article Close Button
Copy/paste the article video embed link below: Copy to clipboard Copied

It came as a dozen EU countries called on Brussels to suspend a European law guaranteeing passengers a refund for cancelled flights.

ADVERTISEMENT

One of the co-authors of the EU’s legislation on passenger rights says the failure to provide ticket refunds for flights cancelled amid the COVID-19 pandemic is “completely unacceptable”.

Former MEP Mark Watts is the coordinator of UK Transport in Europe. He helped write the legislation that requires airlines to offer refunds within seven days.

“I’m very concerned because what this is is an attempt to make the passengers pay for the bailout,” Watts told Euronews Tonight. 

“It’s completely unacceptable. This is the passengers’ money that they’ve put into a ticket for a flight that didn’t take place. 

"They are entitled to their money back, there should be no discussion.

”Of course action has to be taken to save airlines and I think member states of the EU have to step up the plate and intervene directly and they should be bold and brave enough to do that but they shouldn’t make citizens given up their hard-earned savings to bail out the airlines,” he said.

Watch the interview with Mark Watts in the video player above.

Go to accessibility shortcuts
Share this article Comments

Read more

Iconic Goodyear airships honoured a century after first flight

Italy honours COVID-19 victims on remembrance day, five years after pandemic hit

UK marks fifth anniversary of COVID pandemic with Day of Reflection