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UK watchdog orders funeral operators to list standardised prices

By Reuters

– UK’s competition watchdog on Wednesday ordered funeral directors and crematorium operators to show a standardised list of prices at their premises and websites from September onwards or risk court action.

The Competition and Markets Authority (CMA) said that from Thursday funeral directors may not pay hospitals and health institutions to encourage customer referrals or solicit business through coroner and police contracts. (

An investigation focusing on funeral directors and crematoria services was launched in 2019 after a market study in 2018 revealed high prices were charged.

However in August last year, the CMA said it could not implement the price controls because of the COVID-19 pandemic.

“We urge funeral directors and crematorium operators to start making these changes now,” CMA Panel Inquiry Chair Martin Coleman said.

“We will be keeping a close eye on the sector and stand ready to take action if firms don’t follow the rules.”