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UK energy regulator takes compliance action over energy supplier complaints

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By Reuters

(Reuters) – Britain’s energy regulator said on Thursday it has four cases open against UK energy suppliers over their poor handling of customer complaints, following a bi-annual survey.

Energy market regulator Ofgem said it has opened compliance cases into First Utility, Ovo Energy and Utilita and is expanding a recent case on Iberdrola SA’s <IBE.MC> ScottishPower.

The regulator also said it was requiring all other domestic suppliers surveyed – Centrica’s <CNA.L> British Gas, Innogy SE’s <IGY.DE> Npower, Utility Warehouse, SSE <SSE.L>, EDF’s <EDF.PA> EDF Energy, E.ON <EONGnDE> and Co-operative Energy – to provide improvement plans on how they will deal with complaints and provide appropriate updates.

(Reporting by Arathy S Nair in Bengaluru; editing by Nina Chestney)