Euronews is no longer accessible on Internet Explorer. This browser is not updated by Microsoft and does not support the last technical evolutions. We encourage you to use another browser, such as Edge, Safari, Google Chrome or Mozilla Firefox.
BREAKING NEWS

Italy fines budget airlines for taking their customers for a ride

Italy fines budget airlines for taking their customers for a ride
Euronews logo
Text size Aa Aa

Italy’s competition watchdog AGCOM has fined Europe’s two biggest budget airlines for misleading their customers.

Ryanair and Easyjet have been fined more than one million euros for gouging their customers over travel insurance.

The regulator said the companies’ websites did not provide consumers with enough information to make informed choices.

Their websites did not clearly explain what risks were covered, also that excess charges were disproportionately high and the fee attached to requesting a refund was greater than the cost of the insurance itself.

Ryanair must pay a penalty of €850,000, while Easyjet was fined €200,000 because it has already amended its website.