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EU travellers' rights boost

EU travellers' rights boost
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A Europe-wide publicity campaign being launched in 23 languages aims to provide passengers easier access to information about their rights when they travel by rail or air.

This comes in the wake of widespread upset in April caused by the Icelandic volcano eruption, when no one could fly into or out of Europe.

The top EU transport official, Siim Kallas, helped get this campaign into airports and train stations.

Kallas said: “We have learned a lot during the volcano ashes crisis. Basically this will continue with this legislation. The question is how operationally to make it work?”

Travellers can consult free leaflets and a specially designed website in all of the EU’s official languages.

Passenger rights stipulate what people are entitled to when things go wrong during their trip — this can be cash back or meals and shelter, for example, when their journey gets delayed or cancelled. Equal treatment for people with a disability or reduced mobility is guaranteed. Compensation rules also apply to lost or damaged luggage.

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