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Passengers slam handling of ash cloud crisis

Passengers slam handling of ash cloud crisis
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Normal service may have been resumed in Europe’s skies but passengers arriving back home were less than impressed with how authorities handled the crisis.

Travellers at Paris Orly airport said help was lacking from airlines as a volcanic ash cloud gave them an unplanned longer holiday.

One woman said: “I’m very happy to be back in France. Our flight was on Saturday but we were stranded in Morocco.”

Another returning passenger said: “I’m relieved to be back. I thought we were going to be there forever. We had no news from the travel agency. It’s a total mess.”

Worried relatives have enjoyed emotional reunions with loved ones at airports worldwide. Over 100,000 flights were scrapped across the globe as a result of the shutdown of European airspace.

The European Commission is insisting companies should comply with EU rules on compensation.
Airlines, in turn, want European authorities to compensate them for lost revenues.