Consumer complaints are still flying fast and furious about hidden charges and unclear pricing on Internet sites selling plane tickets. So, Brussels has increased pressure on airline companies to comply with EU law. Since an EU-wide investigation was launched in September 2007, the bloc’s consumer protection commissioner, Meglena Kuneva, says most of the irregularities have been corrected.
Before a meeting of national enforcement agencies and industry representatives, Transport Commissioner Antonio Tajani also urged the EU governments to help iron the problems out by spring. A spokeswoman at the European Commission said: “The message is very clear from both the commissioners that the status quo with regard to tickets sold on the web is not acceptable, and the two commissioners will carry out a health check on the sector in May 2009 – an independent report which will, for the first time, give us the right to publish the names of compliant and non-compliant companies.” The airlines’ representatives have been presented with a 30-point checklist of consumer rights which all web pages selling air tickets must measure up to. Infringement action may be brought against national authorities failing to act against violations of the law.