British Airways flights have taken off after a weekend filled with disruption and lengthy delays for thousands of passengers because of an IT failure.
Shares in parent firm, IAG, which also owns carriers Iberia, Aer Lingus and Vueling, fell as much as 4.5 percent on Tuesday, the first day of London trading this week.
Now the self-proclaimed “world’s favourite airline” is facing compensation claims of up to 150-million euros.
Speaking on her election campaign trail on Tuesday, the British Prime Minister Theresa May joined the chorus of critics.
“It’s important that of course British Airways has a compensation scheme, that I understand it, for people who are travelling, but it is up to them to sort their I.T. out and to ensure that they’re able to provide the services that people expect them to provide, as British Airways.” May said.
Our Chairman and CEO, Alex Cruz, apologises for the disruption caused by the recent IT system issues and… https://t.co/DRqwuM3SvF— British Airways (@British_Airways) May 29, 2017
BA said a supply issue at a data centre near Heathrow sparked the power surge which forced the firm to cancel all its flights from London Heathrow and Gatwick.
The firm’s chief executive Alex Cruz said on Monday that the power surge was so strong that it also rendered the back-up systems ineffective.