After days of disruption, Blackberry services are now almost back to normal. A statement from the company on Thursday claimed the global network problems have been fixed. However, users may still experience problems with emails as the backlog gets cleared.
Disgruntled customers are angry after four days without Blackberry messenger service and delayed emails.
Mike Lazaradis, CEO of Blackberry’s owners Research in Motion, recorded a message on Youtube telling users how sorry he is about the problems with the service: “I apologize for the service outages this week. We’ve let many of you down, but let me assure you that we are working around the clock to fix this.”
Blackberry users were unhappy with lack of information about the problem, which started on Monday morning at the data centre at the company’s UK building in Slough. There was also anger about not knowing when the problems would be fixed. Many users, including celebrities, posted harsh words on social networking site Twitter.
This comes at a bad time for Blackberry’s owners, Research in Motion, who are battling against the growing popularity of smart phones running with Google’s Android and Apple, who launch their new iPhone 4S on Friday.
Though Blackberry has over 70 million users, they have already been overtaken by the 19 per cent of worldwide users with Apple’s iPhones.