Senior executives from Sony have made a profound apology to 78-million PlayStation users, whose personal data were stolen by internet hackers. The company believes credit card details might have been compromised too.
Sony said it would resume some services on the network this week after it was shut down because of the security breach.
A contrite second in command at Sony offered free services and better security to tempt users to stay.
The head of Sony Computer Entertainment Kazuo Hirai said: ‘We will implement an upgrade of the system software of PlayStation 3. Through this process all our users will renew their passwords for their PlayStation Network accounts though I know this is a great inconvenience for them.’
Many users were furious that Sony did not make the theft public for a week, revealing it the day after the launch of its new tablet computer.
Hirai admitted knowing of the security breach when he unveiled the tablet on April the 26th but he said the company first wanted to establish the kind of information that had been stolen.