Eurostar plans a 30 million pound upgrade to brush up its winter service. This comes after a review of failures linked to weather: five of the company’s high-speed trains broke down in the tunnel linking France and Britain, before Christmas. Passengers were trapped for hours without food, water, air-conditioning or toilets.
The company said it would spend the 34 million euros over the next year and a half on new communications, rescue locomotives and weather proofing, and it apologised.
Eurostar CEO, Richard Brown said: “We realise we let a number, a large number of our passengers down very badly. We are very sorry that we did that but we accept all of the report’s recommendations and we have committed ourselves to taking forward and implementing them as fast as we can. That’s our absolute priority: going forward.”
The review ordered by the British and French governments raised serious concerns about emergency procedures and engines not protected from cold conditions.
Eurotunnel executive Christopher Garnett said: “The recommendations fall into three parts. Clearly number one: do something about the maintenance. Don’t let your trains break down. The next section covers what we call the evacuation and rescue, that if a train does get stuck in a tunnel, what are the learning points and what needs to be done? And the third comes on to the point how you look after your passengers who can’t travel.”
At least 2,000 pre-Christmas rail users were trapped in the tunnel for up to five hours. A disabled passenger said when they finally got to London no one from Eurostar was there. A three-day suspension of services affected some 40,000 other customers.
The company is jointly French, Belgian and British government-owned.
- 1Chomsky says US is world’s biggest terrorist
- 2Unverified video appears to show ISIL killing of 30 Ethiopian Christians
- 3US Navy deploys two more warships near Yemen as conflict escalates
- 4Ethiopia: Clashes at rally to mourn Christians killed by ISIL in Libya
- 5Spain arrests murder suspect on Britain’s most-wanted list
- 1Chomsky says US is world’s biggest terrorist | euronews, the global conversation
- 2euronews live TV - News | euronews : the latest international news as video on demand
- 3Chomsky – a rebel with a cause | euronews, world news
- 4Anti-ISIL demonstrations turn violent in Ethiopia | euronews, no comment
- 5The migrants tragedy in the Mediterranean sparks creative satirical response | euronews, world news
- 6Europe is ‘bluffing’ over Greece-Russia relations – analyst | euronews, news
- 7French Alps plane crash treated as suicide and mass murder by co-pilot | euronews, world news
- 8International tv news | euronews: European and International tv news bulletin
- 9Woman carries can of water on her head along Paris marathon | euronews, world news
- 10Former IMF chief ‘under investigation for money laundering’ | euronews, world news
- 11Pope Francis washes Rome prisoners’ feet on Holy Thursday | euronews, world news
- 12ECB chief Mario Draghi unhurt after protest during speech | euronews, world news
- 13International news | euronews, latest international news
- 14eurovibes - a selection of Europe’s best music talent
- 15Indonesia executes five foreigners despite protest | euronews, world news
- 16French prosecutor: Germanwings co-pilot appears to have crashed plane deliberately | euronews, world news
- 17Portuguese researchers discover the secret of Mind Control | euronews, futuris
- 18International breaking news | euronews online world breaking news in video
- 19Germanwings press conference mystery: what wasn’t he supposed to say? | euronews, world news
- 20[Live updates] France plane crash: damaged black box ‘can provide information’ | euronews, world news
Wires > News
- 16:36 CET Islamist fighters seize Syria’s Jisr al-Shughour, army says…
- 16:35 CET Devastating Nepal quake kills over 900, some in Everest avalanche
- 16:20 CET Israeli forces kill knife-wielding Palestinian youth – police
- 16:16 CET Burundi ruling party nominates president for third term, risking…
- 15:51 CET Moscow to investigate amid struggle over Chechen authority
- 15:40 CET Tribunal tells Ghana to stop oil work in Ivory Coast dispute
- 15:23 CET Thousands gather at dawn ceremony to mark Gallipoli centenary
- 15:17 CET Three Islamic State car bombs hit Iraq-Jordan border crossing…