The world’s biggest car-maker, Toyota, has apologised to customers for having to recall more than nine million vehicles because of faulty accelerator pedals.
The group’s vice-president and the man in charge of quality control gave a press conference at company headquarters in Nagoya. Shinichi Sasaki said Toyota apologised from the heart for the worry caused to its customers. He also defended the delay in explaining the problem, saying the group preferred to recall its vehicles first.
Sasaki added he didn’t know how much the recall would cost the company. But even by conservative estimates, Toyota has plenty of reason to be sorry with regards to its shareholders as well as its customers.
More than nine million cars have had to be recalled worldwide and the total cost is estimated at somewhere between 800 million euros and 1.6 billion euros.
The company overtook General Motors as the biggest global seller of cars in 2008 but Toyota management denies it sacrificed quality in its quest for top spot.
It has announced that customers can get their accelerator fault fixed in about half an hour. Toyota’s troubles are set to last a while longer.