Plane ticket-selling websites in the EU have made a steep climb in compliance with consumer protection rules. Misleading advertising and unfair sales practices have taken a dive.
This follows an 18-month EU investigation. The European Commission had drawn up a 14-point checklist with the airline industry. Unclear pricing and pre-checked boxes optional charges in online booking forms had to go. The Commissioner behind the drive presents her findings: “I am very pleased to confirm that Air France, KLM, and British Airways this morning now express a clear committment to do what is necessary to ensure full compliance and join the other leading operators.” However, while 115 websites out of the 137 checked were said to have been corrected, Meglena Kuneva said that only 16 airline companies out of 67 analysed by the Commission in the EU satisfied all the community norms. Thirty-nine others formally told Brussels they would improve, to meet all the requirements.