As a fragile ceasefire continues to hold in the east of the Democratic Republic of Congo, people displaced by recent fighting struggle to find food and shelter.
An EU diplomatic mission is underway, with the French and British foreign ministers due to visit the flashpoint city of Goma.
A rebel advance and killings and lootings by Congolese army troops have driven thousands from their homes.
European Commissioner Louis Michel said: “After hearing from the DRC and Rwandan presidents, and other figures, I have the feeling that there’s a real willingness to come together, towards dialogue. And I think it’s only through dialogue, not a military option, that we’re going to find a lasting solution.”
The rebels accuse the government of not protecting ethnic Tutsis from the Rwandan Hutu militia that escaped to the DRC after taking part in the 1994 genocide.
One woman said: “I was running away from the fighting in Rimangabo, but could not continue with my journey when I got to Kibumba because there was also fighting there. All my belongings have been stolen. I’m left with nothing.”
Government soldiers and rebels have been accused of carrying out human rights abuses against civilians.