Shoppers in Europe are to get better service and stronger protection under a proposal described by the European Commissioner as the biggest shake-up of consumers’ rights in three decades. The changes will apply to High Street consumers, but also internet bargain-hunters.
EU Commissioner for Consumer Protection, Meglena Kuneva said: “It is the most far reaching overhaul of consumers’ rights in 30 years. Goods must be delivered in 30 days everywhere. There are new rules covering damage in transport. For late delivery or non-delivery you have a new right to get your money back in seven days.”
The directive guarantees clear price marking, and any information on extra fees or charges. By boosting consumers’ confidence, the commissioner hopes to encourage more of the EU’s 150-million online shoppers to make cross-border transactions.
The directive needs approval from the European Parliament and individual EU governments to become law.