Air passengers around the world prevented from going on their way because of British Airways problems are feeling miserable, bored or ignored. It clearly was going to take time to restore the flow. Rita, from the United States, could not say how long she would be stuck: “My whole family is back in the line there, I have little children you know, so I don’t know what’s going to happen”. Antonio, an Italian at check-in in Rome, heading for Canada via London, said: “This thing surprises me; I was not well informed; I don’t know if it is because of strikes or international security. Let’s hope everything is going well.” Boarding in Paris was all backed up. Rick, American, was feeling worn down but not all that worked up about it: “We’ve been here for three hours and no one’s said anything about hospitality or you know, ‘Sorry’ or anything. It’s getting pretty tiring. We’re running out of books! I’ve seen people starting a book in line and finishing it there – I’m not exaggerating.” Passengers on other carriers whose planes are serviced by BA, were also in the lurch. Those on Qantas, Finnair and Sri Lankan Airways were among the tens of thousands wondering what would happen to them.
BA Flight chaos domino effect